Refund Policy

Thank you for choosing SkySenders.ai. We are committed to providing reliable, AI-powered email infrastructure to help your business succeed. This Refund Policy explains our practices regarding payments and refunds.

1. No Refund Policy

All purchases made on SkySenders.ai are non-refundable. This includes but is not limited to:

• Monthly subscription charges (Starter, Growth, Essentials, Custom Enterprise)
• Charges for domain purchases and mailbox setup
• Any automated billing after plan renewal

2. No Partial or Pro-Rated Refunds

We do not issue partial or pro-rated refunds for:

• Early cancellation of an ongoing subscription
• Unutilized days in a billing cycle
• Downtime, performance fluctuations, or feature changes

3. Subscription Cancellations

You may cancel your subscription anytime from your SkySenders dashboard. Upon cancellation:

• Your service access will be terminated at once
• All data including email history, domains, mailboxes, and configurations will be permanently deleted
• No refund will be issued for unused time in the current billing cycle

4. Duplicate Charges

If you believe you’ve been charged more than once for the same service, please contact us at support@skysenders.ai within 7 days. If verified, we will process a refund for the duplicate charge.

5. Disputes and Stripe Resolution

All payments are securely processed through Stripe. Any disputes raised via Stripe will be handled in accordance with their buyer protection policy and SkySenders verification process.

6. Exceptions

Refunds may be issued at our sole discretion only under exceptional circumstances, such as a verified platform-wide failure or billing errors caused directly by SkySenders.

7. Contact Us

If you have questions regarding this Refund Policy, please contact our billing team at support@skysenders.ai.